Shipping & Returns

1. If you wish to cancel your order:

1. you can notify us by email to: info@katre.ws before we have dispatched the goods to you;


2. where goods have already been dispatched to you, by returning goods to us in accordance with clause 4 below.

2. You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
3. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
4. The rights to return the goods to us as referred to in clause 2 will not apply in the following circumstances: -

1. in the event that the product has been used.
2. to any products that we have made or customised specifically for you

The provisions of this clause 4 do not affect your statutory rights.